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>We are extremely dissatisfied with Kia Motors America >Inc. customer service and their absolute indifference >and non-solution to our serious safety problem. > >Since our vehicle was almost new we have been >experiencing a highly intermittent shifting problem >with our manual tranny that suddenly will not let us >shift gears or move the vehicle at all. When it >happens we immediately turn on emergency flashers and >have to wave other drivers around us until we can get >the vehicle to shift once again. We have driven manual >tranny's for years and have never experienced anything >like this. > >Due to this defect we are being put in very unsafe >situations. It has happened in the middle of >intersections, pulling away from lights, in city >traffic and highway driving. When we make a left turn >or pull into traffic we never know if this is the time >it will happen again! > >Kia Inc. has denied any other documented cases >although we have confirmed we are not an isolated >case. We and others have documented with Kia but >because it has not duplicated during test drives Kia >Inc. refuses to recognize the problem exists and will >not help us or anyone else with this problem. > >We are sickened by the lowest level of customer >service we have ever received from Kia Inc. reps and >managers. > >In our RVing lifestyle we tour the USA and Canada and >always meet people who ask us what we think of our >2005 Sorento and Kia's customer service. In no >uncertain terms we are letting folks know we can not >recommend our Sorento because of its safety defect, >the terrible customer service we have received from >Kia Inc. and their disgusting total disregard for our >safety. > >We are not being unreasonable asking Kia Inc. for a >replacement transmission. It really is sad that Kia >Inc. will not work with us on this. Other than the >defective manual transmission we have had not other >problems with our Sorento, think it's a great vehicle >and would highly recommend it to other consumers. >SHAME ON YOU KIA MOTORS AMERICA INC.!!!

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