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>>We are extremely dissatisfied with Kia Motors America >>Inc. customer service and their absolute indifference >>and non-solution to our serious safety problem. >> >>Since our vehicle was almost new we have been >>experiencing a highly intermittent shifting problem >>with our manual tranny that suddenly will not let us >>shift gears or move the vehicle at all. When it >>happens we immediately turn on emergency flashers and >>have to wave other drivers around us until we can get >>the vehicle to shift once again. We have driven manual >>tranny's for years and have never experienced anything >>like this. > >We would appreciate hearing from anyone who has >experienced this exact problem in a Kia manual >transmission, whatever Kia model. >> >>Due to this defect we are being put in very unsafe >>situations. It has happened in the middle of >>intersections, pulling away from lights, in city >>traffic and highway driving. When we make a left turn >>or pull into traffic we never know if this is the time >>it will happen again! >> >>Kia Inc. has denied any other documented cases >>although we have confirmed we are not an isolated >>case. We and others have documented with Kia but >>because it has not duplicated during test drives Kia >>Inc. refuses to recognize the problem exists and will >>not help us or anyone else with this problem. >> >>We are sickened by the lowest level of customer >>service we have ever received from Kia Inc. reps and >>managers. >> >>In our RVing lifestyle we tour the USA and Canada and >>always meet people who ask us what we think of our >>2005 Sorento and Kia's customer service. In no >>uncertain terms we are letting folks know we can not >>recommend our Sorento because of its safety defect, >>the terrible customer service we have received from >>Kia Inc. and their disgusting total disregard for our >>safety. >> >>We are not being unreasonable asking Kia Inc. for a >>replacement transmission. It really is sad that Kia >>Inc. will not work with us on this. Other than the >>defective manual transmission we have had not other >>problems with our Sorento, think it's a great vehicle >>and would highly recommend it to other consumers. >>SHAME ON YOU KIA MOTORS AMERICA INC.!!!

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