Re: Win98 OS - Forgot to mention - Re: New problem syncing Treo 300 to computer -- New England Palm Users Group

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Subject: Re: Win98 OS - Forgot to mention - Re: New problem syncing Treo 300 to computer

Author:
Leon

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Date Posted: 12:03:45 01/14/04 Wed
In reply to: Michael Steinberg 's message, "Re: Win98 OS - Forgot to mention - Re: New problem syncing Treo 300 to computer" on 15:20:55 01/13/04 Tue

That's correct. Everything seems to be set up properly - I've tried changing all settings to anything even remotely possible, and changing them back sequentially, but nothing works. I have never seen this particular problem: I push the 'hotsync' button on the cable, the monitor recognizes it (so it *does* get to the computer), and says "Connecting with Handheld," while the Palm says something like "Connecting to computer through USB/Serial Port" but then no further steps happen. Both messages stay until time goes by, and then the screen Hotsync display seems to crash and the palm cancels after timing out.

I've tried un- and re-installing the software from the Treo CD ROM disk, and that hasn't helped. I'm really stumped.

-Leon

>These are so tough to diagnose without actually seeing
>the systems. It's seems like the unit is not even
>communicating with the PC. I would say check the
>Hotsync ID on the problem PC to make sure it matches
>the unit, or verify the syncronization settings are
>correct in the hotsync set up, but your saying your
>not even getting to this point, correct?
>
>>Michael:
>>
>> Thanks for writing back. Yes, I have rebooted
>>several times; nothing seems to work. I remember this
>>started around the time I got the Treo rather than my
>>old Palm Vx, and was told by Sprint to change the old
>>Palm directory to a different name and let the Treo
>>create itself a new directory. I tried it in my
>>office and it worked fine; I tried it in my apartment
>>and I don't think the syncing has worked since. I am
>>not sure what that could realistically have to do with
>>the sync recognizing the connection and then not
>>actually connecting, so it may just be a coincidence,
>>but any further insight you (or anyone else) may have
>>would DEFINITELY be appreciated.
>>
>>-Leon
>>>It could be something as simple as the serial port
>>>became hung. Did you try rebooting the PC?
>>>
>>>>Computer is running Win98 and while the computer
>>>>recognizes the handheld (both handheld and computer
>>>>say connecting) the connection goes no further than
>>>>that and the sync doens't occur.
>>>>
>>>>-Leon
>>>>
>>>>>I used to have no problems syncing my Treo 300 from
>>>>>Sprint to my computer at home via the serial port -
>>I
>>>>>would push the button on the cable, and it would
>>say,
>>>>>"connecting with computer via USB/Serial Port," and
>>>>>the monitor would read, "Connecting with Handheld,"
>>>>>then sync.
>>>>>
>>>>>Now, it doesn't go past the "Connecting with
>>>Handheld"
>>>>>notice; and eventually I get the "Can't establish
>>>>>connection with computer" error. I've not seen
>this
>>>>>discussed anywhere - anyone know what could be
>>>causing
>>>>>this and how to fix it? I've tried changing and
>>>>>returning every setting I can think of, including
>>>>>slowing down the connection speed from "as fast as
>>>>>possible" and trying different Com ports (it used
>>and
>>>>>uses com 1 only).
>>>>>
>>>>>Any help e-mailed would be appreciated.
>>>>>
>>>>>Thanks! -Leon

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Replies:

Subject	Author	Date
Re: Win98 OS - Forgot to mention - Re: New problem syncing Treo 300 to computer	Michael Steinberg	10:38:32 01/17/04 Sat