Re: Reply to Questions-- -- New England Palm Users Group

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Subject: Re: Reply to Questions--

Author:
Donna

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Date Posted: 08:52:53 02/01/04 Sun
In reply to: Michael Steinberg 's message, "Re: Reply to Questions" on 08:35:58 01/19/04 Mon

>Hello again,

I ordered the battery from Gethightech. I followed their directions on replacement. The 515 turned on and started to power up. Then it went completely dead again! I put it on a new cradle and power cord and still no light. I am not sure what to do next. PLEASE help.

Should I replace the motherboard, or should I just get a reconditioned one? Any other suggestions would be of great help. I am so disappointed. I barely used it and to have all this trouble. Palm doesn't want to know a thing about it all they want is their money upfront.

Thank you.

Donna

If you plugged the cradle in (both power and PC
>connetion) and you do not get a green light on the 515
>when you plug it into the cradle, it would indicate
>the 515 is completely dead.
>
>If you can get access to another like cradle on
>another PC, I would try this for confirmation. If it
>is confirmed, it appears for some reason the batteries
>will no longer accept a charge. I would contact a
>company like
>
>
>GetHighTech.com to see if they can repair the
>unit at a lower cost.
>
>>>When I put the 515 on the cradle the power light does
>>not come on. I went out yesterday and purchased a
>>brand new cradle. The power light still did not go
>on.
>>
>>Questions: when you put the 515 on the cradle (which
>>>is plugged into a PC via USB/serial and power that
>has
>>>the power turned on), does the green light on the top
>>>of the 515 come on?
>>>
>>>If yes to the above, did you let the 515 sit in the
>>>cradle for several hours in attempt to charge the
>>>battery?
>>>
>>>>I received a Palm M515 last year for Christmas. I
>>had
>>>>problems with the cradle and the Hot Sync within the
>>>>1st two months. Palm sent me a fix. One day in
>>>>October I had left it off the cradle for extended
>>>>period of time, When I went to put it back on the
>>>>cradle, it doesn't turn on. I cannot do a soft or
>>>>hard reset. Even resting in the cradle the power
>>>>button doesn't turn on. Palm told me it could be
>the
>>>>cradle. I went out bought anothe cradle--still
>>>>nothing. They want $125 to possibly fix. I am
>>hoping
>>>>for some other fix without spending the money. If I
>>>>have used it for 100 days, that would be alot.
>>>>Someone please help. I don't know if I should
>invest
>>>>or trash it and get a new, possibly different brand.
>>>>
>>>>Someone please give me some insight
>>>>
>>>>Thank you

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Replies:

Subject	Author	Date
Re: Reply to Questions--	Sterling Nabours	13:28:21 02/02/04 Mon
Re: Reply to Questions-- -- Donna, 03:23:20 02/03/04 Tue Re: Reply to Questions-- -- Michael Steinberg, 05:27:32 02/03/04 Tue Re: Reply to Questions-- -- Donna, 13:21:51 02/03/04 Tue