Why We Have Decided To Never Shop At Petco Again -- Nutro Natural Choice Dog Food Recall Message Board

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Date Posted: 09:05:24 05/31/07 Thu
Author: Board Owner
Subject: Why We Have Decided To Never Shop At Petco Again

In our opinion, Petco is obviously not where pets nor people come first. At our Petco location, the people that work there are not educated on anything. Their answer is always, "I don't know." Our favorite answer is, "I don't know and my manager is out of town for a while." You get this answer regardless of what you ask.

We tried to write Petco Corporate Office to ask if we could have any kind of print out from being a Petco P.A.L.S. member. They never responded. We wanted to track all of the products we have ever bought for our dog, as far back as the P.A.L.S. card would let us track. This is for the purpose of the pet food recall. Keep in mind, we do have all receipts from purchases but we wanted to see if Petco would assist us.

Petco would not assist us. In fact, the manager and employees at our location acted not only rude but stunned we had a problem with the Nutro Products brand of dog food. We told them how sick our dog was and how sick other pets were. They did not care. They acted as if they were not even aware that Nutro had a wet food recall. The employees snapped a quick, "No" to the print out and then ignored us to speak to another customer. You would have thought the Petco employees were getting some sort of kick back from Nutro. We don't understand why a $5-$6 an hour worker would even care to be so locked on the Nutro topic. It was completely rude.

Petco is NO help. We have decided to take our business elsewhere. We will take our friend's business with us. We would rather buy from a pet boutique than a Petco where the people are rude and appear to be uneducated about anything that concerns PETS. We are begining to realize what a scam everything to do with Pets is.

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