Please tell me your experience in the Disney Store. -- Creations & Celebrations Interactive Information Forum

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Subject: Please tell me your experience in the Disney Store.

Author:
Noor

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Date Posted: 19:40:50 09/18/04 Sat

I had a bad experience today. I have been a loyal customer since the store opened about 10 years ago and many of the staff know me by name.Have spent thousands of dollars in that store. Have never had any problems till today. I went to return some beanies that I had been asked to get for someone overseas who then changed her mind. I had my receipt but was told I couldn't return them b/c it was after 30 days, 33 to be exact. In the past I have returned things 2 or more months later and never had a problem. I know that recently they changed the wording on the back of the bill and it says you have 60 days to do a return. There is a section that says no returns at all for collectibles and artwork, but in the past I was always told this was for things like art cells, lithographs, etc. I was at the same store a week ago and had no problems returning my items, but today a different person dealt with me. The people I usually deal with were not there. Today's person told me they usually do not accept ANY beanies for return, even before 30 days, ie, they are always final sale , even at full price. Is this true??!! it is news to me. By the way, this was the manager I dealt with. She said they make an exception and accept beanies before 30 days but that they shouldn't even do this and could get in trouble for this. But under no circumstances can they take back beanies after 30 days. In the past, I was told 60 days as long as I have the receipt, which I always keep. I was so disappointed, as had I known, I would have gone back to the store sooner, but I live far away and do not have a car. This was in Canada by the way, but I assume the return policy is the same in the US. Would love to know what others have experienced. Thanks a bunch.

Also, the manager was being really difficult and asked to see photo ID to do a return ( before she looked at the date on the receipt), which I have never been asked to show before. I don't drive, so don't even have photo ID. I usually just print my name and address on the return bill, but she insisted I show ID.

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