BLUE ROOM UPDATE - Those bastards -- The Spare Blue Room board

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Subject: BLUE ROOM UPDATE - Those bastards

Author:
Alex

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Date Posted: 16:37:02 03/06/07 Tue

We have recently become aware that your website, theblueroom.me.uk,
was causing performance problems on the shared webserver on which it
was hosted. Our monitoring system detected a resource problem on the
server and we are confident that that your site has been contributing
to this issue. More details as to the nature of the problem will be
found below.

As a result of this problem we have acted to move your website to our
probation servers, these servers provide a separate hosting
environment that we maintain specifically to allow our customers to
diagnose and resolve performance issues with their sites. This action
on our part gives you the opportunity to alter the site as required so
that we can then consider moving it back to the standard hosting
environment without affecting the performance of the other hosted
sites.

While your site is hosted on our probation servers you are likely to
experience performance below the levels that we normally provide to
our shared hosting customers.

The move has meant that the IP address associated with your website
has now changed to 213.171.218.158.

The problem is:

The site was picked up as causing a resource issue as it held open an
Access database for too long.. They should only be opened for a second
whilst the information for the page is obtained but they take
considerably longer and on inspecion, I see the database in question
is over 200MB.

Access databases over 5-10MB are likely to cause server resource
issues, especially for a busy site, as the server has to load up the
whole database into memory for each qquery and this is way over this -
which also explains why it holds it open excessively.

We would suggest upsizing this to an Ms or My SQL database if a
database this size is to be used.

Beyond the description of the symptoms given above we are unable to
offer assistance in diagnosis or resolution of the problem. We cannot
advise you on how your site should be changed to resolve the problem.
If we have been able to identify a particular script responsible for
the problem then this information has been included in the notes
above. If there is no indication of a particular script that we
believe is causing the problem then you should assume that we have not
been able to identify one. We will not take any further action to
diagnose this problem.

While we recognise that this move may be inconvenient for you we would
like to remind you that, when you opened your StreamlineNet account,
you agreed to be bound by our terms of service and to be responsible
for the domains in your account. We feel that we have fulfilled our
responsibility to you as a customer by providing this alternate
hosting environment and giving you the opportunity to resolve the
problem.

We regret that we cannot allow your site to remain on the probation
server for longer than 7 days. To prevent the suspension of your site
you need to contact us within 7 days and tell us what steps you have
taken to resolve the problem. If we do not hear from you within 7 days
of the date of this email we will act to suspend your website and
associated services including email. This step is not reversible and
so it is imperative that you act quickly if you wish to continue to
host your website with StreamlineNet.

Should you require us to remove any unacceptable data and related
services in order to resolve this problem we will require your
explicit authorisation to do so

On receipt of your reply, we will assess the situation again with the
aim of moving your website back to the shared environment.

Once we are confident that the problem has been resolved we will move
your website back to the shared hosting environment. Any further
performance issues caused by your website will result in the site
being permanently disabled and so we strongly advise that, in future,
you actively monitor the resources used by the domains that you host
with us.

Kind regards,
Streamline.Net The home of good value web hosting

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Replies:

Subject	Author	Date
Thanks for the update	Strawberry Pez	01:17:31 03/09/07 Fri
just bumping this up (NT) -- Laura, 09:30:46 03/10/07 Sat