Re: Has anyone actually delt with ASE? -- the transmonde laptop information page

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Subject: Re: Has anyone actually delt with ASE?

Author:
Larry Adams

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Date Posted: 18:49:58 11/09/99 Tue
In reply to: Garrett Derner 's message, "Re: Has anyone actually delt with ASE?" on 08:20:51 11/04/99 Thu

They replaced my motherboard on my Vivante SE (out of warranty). Let's not go into why this was necessary. They provided prompt service. Very pleased.

> > Has anyone sent their Transmonde in for repair either
> > warranty onr not? Has anyone ordered and received
> > accessories? ...
> I had a successful repair in September, which I
> mentioned in a message on this page, "Battery problem
> fixed..."
> They honored the warranty, but only after I produced a
> copy of the original sales invoice. This they insisted
> on; they faxed me to point out that I had neglected to
> send it when I sent the computer. They charged $18 for
> shipping; maybe it's gone up since then. All
> communication was by fax or mail, but I guess they
> will use e-mail too.

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