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Date Posted: 10:34:39 12/02/07 Sun
Author: Babette Ward (fustrated to no end)
Subject: Re: 2007 Kia Sorento (Lemon) Columbus Ohio
In reply to: Babette Ward 's message, "2007 Kia Sorento (Lemon) Columbus Ohio" on 16:07:23 11/30/07 Fri

>The ignorance falls on the person that believes that
>this problem could not happen to them. KIA is not
>being picked out by anyone. The complaints that I have
>read are very similar to my experience. For every one
>person out there that has had no problems there are
>probably five that have, if not more.
>
>I purchased a 2007 Kia Sorento in June 2007 with 4
>miles. Since that time it has been in the shop 7 times
>for repairs. It has had two transmissions a faulty
>passenger airbag sensor and numerous other issues. The
>last time it was in the shop they determined that the
>new transmission is bad and not repairable at this
>time and the airbag sensor is not repairable at this
>time. This decision came directly from Kia. Because I
>would not accept the unreasonable offer they submitted
>to me I was told to pick up the vehicle until this was
>settled. Kia and the dealer knowing that the 2nd
>transmission is bad and the passenger airbag is not
>working did not care. I was offered no assistance by
>either. When I picked the vehicle up I requested
>something in writing stating that they consider the
>vehicle safe for me to drive with these problems. Of
>course no one would do that. It has taken me so much
>time and effort to try and get help on this. To this
>date I am still driving this vehicle that I consider
>to be unsafe.
>
>Kia has tried to strong arm me with threats such as if
>you do not take our offer this could take you several
>years and a lot of money. I was also told not to worry
>that my passenger airbag is not working as long as I
>don't have a passenger this is not a problem. What
>kind of remark is that coming from someone that is
>suppose to put safety first according to their Kia
>advertisements.
>
>It is not the vehicle being a lemon that is the
>problem because you can get a lemon in anything.
>
>IT IS THE WAY YOU ARE TREATED BY KIA MOTORS WHEN YOU
>HAVE A PROBLEM. THERE IS NO LOYALTY TO THE CUSTOMER
>FROM KIA WHAT SO EVER. THEY DO NOT RETURN CALLS. THEY
>TALK TO YOU LIKE YOU ARE AN IDIOT AND FORGET ABOUT
>TRYING TO REACH SOMEONE HIGHER UP THAN WHO YOU ARE
>ASSIGNED TO BECAUSE THAT DOESN'T HAPPEN.
>
>I am not new to Kia vehicles I have had several in the
>past, but after the way I have been treated they have
>lost a customer for Life. I hope by sharing my
>experience that anyone considering a KIA, will
>RECONSIDER!!!!!!!

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