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Date Posted: 09:13:02 10/05/01 Fri
Author: Dennis Williams
Subject: Re: Phone calls and personal confrontation!
In reply to: Donna 's message, "Re: Phone calls and personal confrontation!" on 12:20:38 10/04/01 Thu

That's why my response was in reply to Kelly's post, which clearly addressed the behavior and performance of the bus company and its drivers.

I prefer not to address "attitude", either in my management role or my public service role. Attitude is between the ears. Who knows what's going on in there? That's "thought police" stuff.

Now, how that attitude manifests itself in external behavior or job performance -- that's fair game for discussion.

Anyway ...

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