Re: Has anyone actually delt with ASE? -- the transmonde laptop information page

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Subject: Re: Has anyone actually delt with ASE?

Author:
Tom Sweet

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Date Posted: 13:50:15 11/02/99 Tue
In reply to: Guy 's message, "Has anyone actually delt with ASE?" on 15:40:51 10/27/99 Wed

> Has anyone sent their Transmonde in for repair either
> warranty onr not? Has anyone ordered and received
> accessories?
>
> I have a full year of warranty left on my Vivante XL.
> I had just renewed it about 2 weeks before they went
> under. I just want to know if ASE is legit and handles
> repairs (and handles accessories) without much hassle.
> I am suspicious in the way they have isolated
> themselves by limiting the way you can correspond with
> them and how they only accecpt cashiers check or money
> order for accessories.
>
> I would like to know if I am still covered under
> warranty and if I send my computer to them when if
> ever will I get it back.

Happy to report that I got my repaired Transmonde Vibrant back, via slow boat, in two weeks ($25 shipping & handling charge as indicated in their RMA instructions). They received it 10/18 am, and it was delivered to me 11/2.

Machine was serviced at n/c under the extended warranty terms, except having to pay for shipping. It's not 2 day FedEx, but it's back and seems to be healed.

Good luck!

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Replies:

Subject	Author	Date
Re: Has anyone actually delt with ASE?	Garrett Derner	08:20:51 11/04/99 Thu

Re: Has anyone actually delt with ASE?	Larry Adams	18:49:58 11/09/99 Tue