Oh, and Kate? Do you remember about 3 weeks ago when the screen on my phone went out? I'd used my phone while I was sitting in the tub and even though I'd dried my hands and face, apparently some moisture still got into the phone and it made the screen blank out? Well, I'd gone to the Verizon store and they swapped out my handset for another. Okay, fine. But the new handset sounded like crap. The ring was *tinny* sounding and I never could get the volume to sound good on the phone. So last Friday, we went back to the store and they tried to swap my handset out again, except they didn't have any more phones like mine in stock. So they ordered one on line for me. Well, it came Wednesday afternoon and I got it activated on line, downloaded all of my contacts to the new phone and I'm back in business, with a brand new phone ---- AGAIN. But geez, Verizon's customer service has just been fantastic on this. And I'm loving it. -- Piggy's Pad

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Date Posted: 7:54:42 am, Fri, 03/21/08
Author: Sandy
Subject: Oh, and Kate? Do you remember about 3 weeks ago when the screen on my phone went out? I'd used my phone while I was sitting in the tub and even though I'd dried my hands and face, apparently some moisture still got into the phone and it made the screen blank out? Well, I'd gone to the Verizon store and they swapped out my handset for another. Okay, fine. But the new handset sounded like crap. The ring was *tinny* sounding and I never could get the volume to sound good on the phone. So last Friday, we went back to the store and they tried to swap my handset out again, except they didn't have any more phones like mine in stock. So they ordered one on line for me. Well, it came Wednesday afternoon and I got it activated on line, downloaded all of my contacts to the new phone and I'm back in business, with a brand new phone ---- AGAIN. But geez, Verizon's customer service has just been fantastic on this. And I'm loving it.

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Replies:

That's wonderful Sandy!! I'm so glad they took such good care of you!!!!
my bosses daughter works for Verizon, and she called in the office the other day, so I asked her about the Samsung Gleam..she told me too that it is a really nice phone and she has sold quite a few of them....so one more good endorsement for the Gleam when my contract is up!! (NT) -- Kate, 8:18:51 pm, Fri, 03/21/08

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